Manager of Delivery Partner Activation – Gopuff Careers

Gopuff is hiring candidates for Manager of Delivery Partner Activation in the Driver ops department for the location of Seattle, WA, United States, interested candidates may check details of job and submit application.

Post: Manager of Delivery Partner Activation

Work Location: Seattle, WA, United States

Employment Type: Full Time

Department: Driver Ops 

Company: Gopuff

About Job Role

The Manager of Delivery Partner Activation will join as a key member of our delivery operations team to take ownership of our driver onboarding and conversion funnels. Drivers are a crucial piece of gopuff’s story and play an extremely valuable role as our key connection point to the end customer. Drivers deliver the magical experience that is gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful. We are a centralized team managing everything from new driver growth through pay and incentive models, compliance, customer service, communications and anything else that touches on the driver experience. We are in major growth mode and will be bringing on 50 new team members in 2021 as we build our operations to redesign the future of the gig economy, not conform to the present model. Together we will build a driver growth engine that can support gopuff’s rapid geographic expansion as the industry leader in instant everyday needs.

Qualifications Requirements

• Experience in a similar funnel optimization role requiring document collection, background checks, and driver education.
• Data and experiment driven. You religiously track and A/B test everything and can distill learnings into action plans to reduce funnel lag and increase conversion.
• Visionary thinking. Help define what products and tools we need to build and what our funnel can look like in the future. Optimize today while building something better for tomorrow.
• Strong EQ. Understand and connect with the drivers going through this process. What do they want and how can we deliver that to them.
• Creative problem solving. Out of the box thinking to not just copy industry standards but re-invent the driver onboarding process for the gig economy. 
• Strong presentation skills, able to synthesize complex datasets and topics into actionable insights. Ability to generate buy in from stakeholders. 
• Extremely organized with superb attention to detail. You’re able to simultaneously manage multiple funnels, experiments, requirements and processes without missing a beat.

Skills Required:

• Process master – able to diagnose bottlenecks and throughout constraints with plans to solve.
• Experience with reporting tools such as Looker/Tableau and strong proficiency with excel/google sheets required. SQL experience is a plus.
• Strong sense of ownership and entrepreneurial spirit with relentlessly high standards and high attention to detail 
• Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Product to Ops to Finance
• Data driven – you like to solve problems using data to support creative decisions 
• Proactive & independent, always looking for ways to take initiative and improve existing programs/processes. 
• Resourceful – is able to work independently and as part of a team. 
• Strong organizational skills, must be able to prioritize various activities
• Welcomes constructive feedback and uses it to grow 
• Ability to maintain the highest level of confidentiality and discretion 

Responsibilities / Job Role

• In this role you will completely own our driver funnels. You’ll work to take top of funnel leads acquired through marketing and efficiently convert them into drivers ready to take their first order on gopuff. This includes the sequencing of funnel stages, how we collect necessary information and documents, and various compliance and educational requirements. You will work to create a consistent value proposition for drivers and a clear path to get there. You’ll design the communications drivers receive through each phase of the funnel, the incentives they receive for completing the funnel and the hands on touch points drivers need to get on the road. You will build the dashboards and analytics to support everything you do and have a keen eye for process redesign, bottlenecks and friction points we can remove. You’ll work closely with our acquisition and onboarding managers to ensure a consistent driver experience as well as cross functionally with product, comms, legal, compliance and analytics teams to help build the best driver funnel across the gig economy.

How to Apply Manager of Delivery Partner Activation Post at Gopuff?

Interested candidates can submit application here

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About Company : Gopuff is the go-to delivery solution for immediate everyday needs. Through centrally located micro-fulfillment centers, we deliver more than 3,000 products right to your door. Since its founding in 2013, Gopuff has been committed to providing convenience and speed when you need it most. As the fastest-growing, most affordable delivery service on the market, Gopuff operates from 12 pm to 4:30 am and 24/7 in some areas to bring you what you need, when you need it–we deliver ice cream, toilet paper, cold medicine and more. Gopuff also brings you all of the drinks you need–including wine, beer & alcohol delivery in select locations to customers 21+. Gopuff’s model allows for fast delivery of daily essentials directly from facilities to your door, eliminating the middleman. Headquartered in Philadelphia, Pennsylvania, Gopuff currently operates in more than 200 facilities in 500+ cities across the U.S., including Atlanta, Boston, Chicago, Dallas, Denver, Philadelphia, Phoenix, Seattle, Pittsburgh, Washington, D.C. & many more. Gopuff was founded in 2013 by Rafael Ilishayev and Yakir Gola, who met as business students at Drexel University. Today, the co-founders operate Gopuff on five core values: Make Moves, Be the GOAT, Change the Game, Win Together & Sit Down, Be Humble. Gopuff delivers food, drinks, cleaning stuff, baby stuff, pet stuff (and in select markets, alcohol stuff) right to your door.