Shift Lead – Shoppers | St. Louis, MO

Shift Lead – Shoppers | St. Louis, MO

Join Instacart as Shift Lead in St. Louis, Missouri, check details to know more about your daily role and responsibility at Instacart.

Post: Shift Lead – Shoppers

Job Location : St. Louis, MO

We’re transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work.  Learn more about our flexible approach to where we work.

Instacart Shift Leads are responsible for driving Instacart’s success inside the stores of our retail partners.  In this role, you will exercise autonomy and use your owner-mindset to supervise and coach a team of in-store shoppers and maintain and improve in-store operations, optimizing for efficiency. You will manage day-to-day and on-the-ground operations in partnership with Operations Leadership, with a goal of delivering high-quality orders to customers in the most efficient way possible. If you are looking for a fast-paced, people-oriented, challenging and exciting place to grow your career, this is the place for you. 


The Shift Lead job responsibilities include, but are not limited to, the following:

  • Lead the in-store shopper hiring process, including interviewing, hiring, onboarding setup, and applicant communication
  • Partner with ISS Trainer(s) to successfully onboard new shoppers
  • Create and publish weekly schedules for shoppers, including escalation of any scheduling issues to your Site Manager
  • Lead in-store shopper training, coaching, and shadowing
  • Lead Shopper recognition efforts through Slack and provide nominations to your Site Manager for Instacart’s Carrot of the Month program
  • Provide continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals
  • Develop and execute weekly coaching plans for shoppers
  • Regularly evaluate shopper metrics and identify performance improvement plans for underperforming in-store shoppers, which includes recommending terminations when needed
  • Enforce policies and handle in-store shopper violations by providing recommendations to your Site Manager and local Operations Team to ensure personnel issues are resolved properly
  • Become the expert and go-to-resource on the Instacart in-store shopping process and store layout
  • Utilize existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues
  • Ensure orders are fulfilled accurately and to the highest standard of quality 
  • Maintain in-store equipment and staging areas and proactively troubleshoot any issues with service and repair vendors 
  • Brainstorm new process improvements that will enhance the in-store shopping and customer experience
  • Maintain a comfortable in-store environment so that our shoppers can focus on their work 
  • Implement engagement strategies, build morale in-store and foster a collaborative, team-oriented work environment 
  • Exemplify the highest standards of professionalism and integrity to promote the culture, values, and mission of Instacart


  • You have excellent talent evaluation skills to vet and select the next generation of Instacart in-store shoppers
  • You are willing to engage in difficult or sensitive conversations with in-store shoppers, full service contract shoppers and retail partners
  • You have strong interpersonal, communication, organization, planning, and prioritization skills
  • You possess a mindset of resilience and perseverance 
  • You have demonstrated poise when navigating critical conversations with peers, retailer partners, and in-store shoppers
  • You have experience working with diverse teams
  • You possess strong motivational and leadership skills
  • You are comfortable with challenging the status quo and being proactive in developing improvements to the in-store shopping and customer experience 
  • You can be flexible: Shift Leads are required to report into one or multiple stores; however, based on geographic locations, this might be subject to change 
  • You have access to reliable transportation as Shift Leads may be required to travel between stores 
  • You are able to work on Thursdays
  • You are able to deliver customer service that exceeds customer needs
  • You have consistent access to and be able to effectively use a recent smartphone (iPhone 5 / Android 4.4 or newer)
  • You must be able to do the following with or without reasonable accommodation:
    • Lift up to 50 lbs regularly throughout shift
    • Remain standing or walking, including up and down stairs, during shift
  • You are able to consistently and reliably work 40 hours a week
  • You are able to work regularly on weekends, including Sundays 

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